So here we are in the midst of a global pandemic. It seems we need a new version of Frequently Asked Questions to get us through 2020. We will try our best to update as we receive information but we've also included links from the powers that be.
*A note to those of you that are new to Campbell's Cove Campground:
We are living in serious times and as a family, The Mooneys are aware of this. The well being of our loved ones, fellow Islanders and world is important to us. However, that does not mean that we won't make jokes (or what we think are jokes) during stressful times.
Using humor is a way we try and stay positive. It is also a coping mechanism that sometimes helps us process new or seemingly outlandish things. There is a possibility that we lean a bit heavily on that particular way of coping but that's an entire therapy session in itself. Let's just blame the Irish heritage and call it a day.
To our returning campers; Thank you for tolerating and often encouraging our ridiculousness. We appreciate you.
FAQ 2020: PANDEMIC VERSION
Is anyone at Campbell's Cove an epidemiologist?
What is an epidemiologist?
A person who studies the branch of medicine which deals with the incidence, distribution and possible control of diseases.
My reservation is already booked, is it still valid?
So far, so good. If you did not receive an email from us saying your reservation is cancelled, you're still booked. For now.
I need to cancel my reservation due to covid travel restrictions.
Do I get my non-refundable deposit back?
We take non-refundable deposits at booking for several reasons;
1. We want you to be sure about your reservation before making it
(before taking deposits we were changing reservations 4 and 5 times before arrival, not to mention the no-shows.)
2. The deposits are how we pay the staff to answer emails during the winter
Given that a global pandemic has effected all of our plans, we are more than happy to refund your deposit or transfer your credit to next year.
Will I get a refund if I am asked to leave for not following the safety protocol?
All our campers are pre-informed about the new rules before they book.
Currently we are in the process of re-confirming all reservations booked pre-pandemic to update campers.
We are offering no penalty for cancelling during a global pandemic.
If you decide to camp during a public health crisis, you have no choice but to follow the rules you were told about.
Not following the rules means you are endangering your camping neighbours, staff and your community at large.
There are no refunds for that behaviour.
During this global crisis, can we litter?
Still no. Littering on PEI comes with a minimum fine of $275. Not to mention the cool points you lose by having that level of disregard.
Will you open this year?
We are now open to residents of Atlantic Canada* with a self contained trailer/RV.
We are keeping our bathrooms closed.
Sadly this means we can not take anyone who doesn't have a bathroom and kitchen in their unit.
*Atlantic Canada includes Prince Edward Island, Nova Scotia, Newfoundland and New Brunswick.
We are unable to take campers from any other location.
The logistics of the mandatory rules don't make sense to me.
Can I argue with your staff about their validity?
We didn't make the rules, because we don't have the knowledge to do so.
Our job isn't to make a different set of rules for each camper.
Our job is to ensure everyone on our property follows safety guidelines as put forth by the powers that be.
I called the campground phone number but no one answered.
First of all, that's a statement, not a question. Secondly, we can't find the land line phones just yet. They will show up as we unpack. There are still many unopened, unlabeled totes. Who runs this place?! (Picture everyone pointing at each other.)
How long have you been predicting the future?
For at least fifteen years, as small business owners in the tourism industry.
(Good thing that question didn't include the word successfully! Close one.)
How insulting is it for your staff when people ask for discounts?
As a family we have been pouring our heart and souls into this campground for 15 years.
We have been unbelievably lucky in that our staff has also put all their efforts into making The Cove great.
Generally, we have about 5 staff members. A tent site is $25.22 per night.
What we hear is you don't think a hardworking human is worth $5 a day.
Please know that we make every effort to keep our prices reasonable while still being able to pay all our bills.
We have done extensive research on Island camping prices.
It is easily obvious that we are in no way over-priced.
What about Sunday Pot Luck Suppers?
The only thing stranger than not opening would be opening without pot luck suppers.
That being said, we are in the market of bringing people together which seems to be the fuel to the fire that is this virus.
For June we will not be having Pot Luck Suppers.
In July, it's possible that we could all eat together without sharing food. It's possible we can all eat at the same time from our spaced out sites. We'll get some more walkie talkies; one for each site.
It's possible that we will be confined to our own sites on the property. Maybe Sunday Pot Luck will get traded for a group listening of the CFCY Saturday Night Hoedown. We have a sound system. The possibilities are endless! Unless we have to close early.
I haven't had visitors in over a month! Is everyone mad at me?
No, it's just a global pandemic. Sorry about your rural PEI internet.
Do I have to make a reservation, or can I just show up like previous years?
Sadly, we can not accept walk-ins this year.
Because of the extra guidelines all campers must be pre-informed about changes and restrictions.
All campers need a reservation, booked strictly through email. That way we both have a copy of the protocol discussion.
I don't believe in the rules the government decided on and refuse to follow them.
Can I come camping and pretend that the virus doesn't effect my life at all?
We are not asking you to believe, we are asking you to follow rules.
There are times when we don't believe all our taxes are being used how we would like. But we still pay them all.
In this area there are about 15 stop signs we believe should be yield signs. But we still stop at them.
Can we still walk the beach?
If you can get here without crossing the Northumberland Strait, absolutely yes.
**You must still pick up after your dog and follow the current covid safety protocol.**
Please park by the stairs, not blocking any campers or cars.
Physical distance of 6ft must be maintained between people not in your immediate household, even on the beach.
I already made a tenting reservation for August, is it cancelled?
We believe we have emailed each individual reservation that was booked before we knew the bathrooms would be closed.
If we did not email you and you're learning about your cancellation here, we are deeply sorry. Please email us so we can apologize in person.
Do you have any music suggestions?
We're so glad you asked!
Music has been keeping us sane for years, but especially so with the removal of social visits and live shows.
Below are some of our favorite artists, in no particular order. Check them out, buy something when you can. Musicians keep working and pumping out art even when technology keeps pumping out new ways to access their work without compensating them. Artists need snacks too.
Back Alley Music in Charlottetown always has you covered, even in crisis mode. They will help you support a small business and artists all in one swoop and with a smile.
If you have music you think we'd enjoy, please make suggestions! You can share with us on any of our social media or send us a quick email.
Does anyone else do a shoulder check after their dog poops and not pick it up if no one is looking?
At least 3 of you do this. But we do see you, so we hope you're not considering being a ninja.
My sibling keeps eating all my good treats and snacks! What do I do?
You need a new hiding spot. And never put all your good stuff in one location.
If someone is gonna try and steal from you, at least make them work for it.
How come Dad streaming the world's worst music uses all the wifi?!
Sorry about your rural PEI wifi. Your options are limited, but not nil.
You can wait your turn, or talk about a wifi schedule.
You can write a letter to your local MLA to let them know how terrible your service is.
You can buy your dad music on a CD, or talk to him about how he can get his music fix without streaming.
You can read a book, do a puzzle, write a story, color or paint or even plan a friendly prank on someone in your house.
Do you know how to do my 10 year old's math homework?
I keep eating all my sibling's good treats and snacks! Isn't that funny?
Only a tiny bit.
It's also mean.